Help Center

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We understand most of our services are cutting- edge and innovative for the real estate industry. We’re here to help walk you through every step of the process and direct you towards which service would best suit your residential or commercial needs. If you have any other questions that we haven’t covered below, please feel free to get in touch. No question is too simple or too complex.

Contact us if you don't find the answer below.


You can schedule a residential or commercial 3D virtual tour, photography or videography session, or aerial session by calling us at (513) 570-4855, emailing us at, or fill out our contact form.

Our goal is to provide you with 100% satisfaction. We do provide refunds, however, if you are not completely satisfied we will do everything we can to fix it.

You can cancel an appointment at any time, however, refunds will not be issued unless there is a 24-hour notice.  You can call (513) 570-4855 at any time to cancel over the phone or email us directly at


No, we can create renders off of photography and even sketches.

Yes, we can create comprehensive AutoCAD .dwg files from our laser scanning technology.

3D Virtual Tours

The turn-around time for getting your 3D Showcase depends on the size of the property being scanned. It usually takes between 12-24 hours (sometimes sooner) to publish your 3D Virtual Tour for properties around 3,000 square feet. For larger properties, it will likely take over 24 hours due to the processing and editing time.

We want to make this experience as easy as possible for you while providing you with the best quality 3D Virtual Tour. We work on a time-frame schedule. You should have the property staged and photo shoot ready before the technician arrives. The property must remain empty throughout the 3D scanning or photography session, including painters, contractors, maids, children, and pets. To avoid rescheduling, we encourage you to use the following checklists:

Prepare Your Residential Property
Prepare Your Commercial Property

Your 3D Virtual Tour Showcase comes with:

Dollhouse and Inside Views
Floor Plans
Guided Walk-throughs
Unlimited Feature Pins
Teaser Videos
High-Definition Photography
360° Views
HTML Embed Code

Your 3D Virtual Tour is also…

Virtual Reality Ready
Mobile Ready For Any Device

Residential properties take between 1 and 4 hours to scan, depending on square footage. A good rule of thumb is about 2.5 hours for a 4,000 square feet house, a condo is likely closer to 1.5 hours and a larger house around 7,500 square feet can take 3 to 4 hours.

From our experience, we have seen the following:

1,000 to 2,000 square feet – 1 to 1.5 hours
2,000 to 3,000 square feet – 1.5 to 2 hours
3,000 to 4,000 square feet – 2 to 2.5 hours
4,000 square feet and up – 2.5 hours or more

We provide you with a unique link to your 3D Showcase that allows you to share your 3D Showcase on social media, over email, and wherever else you want.

For an MLS listing, all you need to do is paste the link into the listing section where it asks for the virtual tour link. The MLS system automatically syndicates the virtual tour link to websites that support virtual tours.

We also will give you an HTML embed code if you need to add the tour directly into a website.

You can post Teaser Videos on social media and other digital channels to drive engagement and show off the best parts of a property. Post your 3D Virtual Tour to Facebook, Instagram, and Twitter or add them to an email marketing campaign.

Can't find what you are looking for?

Try searching below or feel free to contact us at (513) 570-4855.